Serena Service Manager

Benefits for Business

What does the business gain from Serena Service Manager?

A single point of contact for all services, giving users:

• Easy access to all the services that IT has to offer
• Accurate and timely information concerning
  issue resolution
• Better satisfaction with IT services

Benefits for IT

Built on process and designed to adapt,
Serena Service Manager helps your IT organization:

• Reduce total cost of ownership (TCO) by allowing you to easily configure your processes to match the way you deliver a breadth of new services
• Cut issue resolution times with complete visibility across integrated service delivery processes
• Improve user satisfaction and agent productivity with a centralized service request center